Thank you for being interested or already using Peacock! We would like to briefly introduce you to how the app works in the following.
As a knowledge base within Confluence grows, it accumulates more pages, articles, and content. This is often a natural result of organizations continuously adding documentation, project notes, procedures, and other information. However, the larger the knowledge base, the more challenging it can become to manage and control its content quality and guarantee that it serves the needs of its users.
Ensuring the quality of content in a knowledge base is crucial for several reasons. High-quality content is more informative, accurate, and reliable. It helps users quickly find the information, reduces errors, and enhances the overall experience. On the other hand, poor-quality content can lead to confusion and frustration among users. In addition, when the content quality in a Confluence knowledge base deteriorates, it can also harm team efficiency because teams rely on correct knowledge to carry out their work effectively. If the information is inaccurate or difficult to find, it can lead to wasted time, mistakes, and reduced productivity.
What is Peacock?
Peacock is a user feedback management app for Confluence Cloud. It helps organizations maintain a knowledge base with high-quality content to serve the needs of its users.
Peacock focuses on five building blocks:
1. Encouraging User Feedback:
Peacock encourages users to provide feedback on the content within your Confluence knowledge base. User feedback is valuable for identifying areas where improvements are needed and makes users feel more engaged with your knowledge base.
2. Investing Effort Wisely:
With Peacock, you can make informed decisions about where to invest more effort to increase the content quality in your knowledge base. Collecting user feedback gives you insights into specific pages or sections needing attention. This helps you allocate resources more efficiently and address areas that matter most to your users.
3. Checking Knowledge Base Value:
Peacock enables you to embed content surveys to collect page ratings and feedback from any part of your knowledge base. It allows you to assess the value your knowledge base provides to users and whether the content helps users accomplish their tasks effectively.
4. Identifying Performance:
Using Peacock, you can analyze the performance of different parts of your knowledge base. You’ll see which parts are performing well, based on high ratings, and which parts are underperforming with low ratings. This performance assessment helps you pinpoint weak spots that may require improvement.
5. Improving Content Quality:
Using Peacock to gather feedback and identify low-rated sections or pages, you can quickly take action to increase the quality of your knowledge base’s content. The insights gained through user feedback and performance data help effectively guide content improvement efforts.
In summary, Peacock is a tool that streamlines the process of gathering user feedback, assessing the value of your knowledge base, and making data-driven decisions to improve content quality. It’s a valuable asset for organizations looking to maintain a high-quality knowledge base that efficiently serves Confluence users’ needs.