Trust Center
B1NARY is an Atlassian Marketplace Partner, trusted by enterprise customers worldwide. We are committed to maximum trust from our customers, and delivering reliable products that meet the highest security and data privacy standards.
- 100% Atlassian Compliance
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All of our apps are enterprise-ready and comply with the strict requirements of Atlassian’s Cloud Fortified program, showing our commitment to security, reliability, and support.
- Utmost Security
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We participate in Atlassian's Cloud Security and bug bounty programs, thus leveraging the capabilities of over hundred security researches continuously scanning our apps for vulnerabilities.
- Optimal Data Privacy
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Built with Atlassian Forge, our apps run in the Atlassian Cloud. App data stays within Atlassian services and is not stored on separate B1NARY servers.
Security & Compliance
All of our apps achieve enterprise-grade Atlassian compliance and are built with the highest standards for application security and privacy.
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Atlassian Forge
Enterprise-grade security and app hosting entirely in the Atlassian Cloud
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Bug Bounty Security
100+ security researches are continuously scanning our apps for vulnerabilities
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Cloud Fortified
Enterprise-ready cloud apps with additional security, reliability, and support
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GDPR
Compliance with EU regulation 2016/679 and all other applicable data protection laws
Data processing service providers
We use the following providers for our website, customer communication, product analytics, and Atlassian Marketplace apps.
A Processor of B1NARY processes personal data for us. A Customer subprocessor processes personal data for us when we process it on behalf of a customer.
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Atlassian
Role: Processor of B1NARY / Customer subprocessor
Purpose: App hosting, Forge storage, Atlassian Marketplace
Location: Atlassian data residency, USA
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Retool
Role: Processor of B1NARY
Purpose: Customer and license management
Location: USA
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Customer.io
Role: Processor of B1NARY
Purpose: Customer messaging
Location: EU
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Mixpanel
Role: Processor of B1NARY
Purpose: Product analytics
Location: EU
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Netlify
Role: Processor of B1NARY
Purpose: Website hosting and contact forms
Location: USA / global processing
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Pirsch
Role: Processor of B1NARY
Purpose: Website analytics
Location: Germany
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IONOS
Role: Processor of B1NARY
Purpose: Business email
Location: EU / Germany
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Calendly
Role: Processor of B1NARY
Purpose: Meeting scheduling
Location: USA
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Zoom
Role: Processor of B1NARY
Purpose: Video meetings
Location: USA
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Slack
Role: Processor of B1NARY
Purpose: Business and customer communication
Location: USA
FAQ
Can’t find the answer you’re looking for?
Reach out to our customer support team.
- Are B1NARY apps suitable for enterprises?
- Absolutely, all of our apps are Atlassian Cloud Fortified, i.e., they are enterprise-ready and meet the highest standards in terms of security, reliability, and customer support.
- How do we ensure security of our apps?
- Our security is verified by Atlassian's Cloud Security program, i.e., all of our apps are monitored for security vulnerabilities by Atlassian's Ecoscanner platform and participate in the Vulnerability Disclosure Program. In addion, we participate in Atlassian’s Bug Bounty Program to ensure the security of our apps with over 100 security researchers regularly scanning our apps for vulnerabilities.
- How does B1NARY manage security vulnerabilities?
- Our apps are secure by design but we commit to the accelerated resolution timeframes of Atlassian’s security bug fix policy and to our service-level agreement.
- What does 'secure by design' mean?
- Our apps are built with Atlassian’s latest development technology Forge. They run inside a second security layer that enforces tenancy isolation and data egress restriction by design, which translates into more meaningful security and privacy guarantees for our customers.
- Is B1NARY GDPR compliant?
- Yes, our apps and services are compliant with EU regulation 2016/679 and all other applicable data protection laws.
- Where is customer data stored and who has access?
- We use the providers listed above for customer communication, licensing, support, and related business operations. Data stored by our Forge apps stays within Atlassian services and is not stored on separate B1NARY servers. Access to personal data is limited to what we need to operate and support our services.
- Does B1NARY provide data backups and recovery mechanisms?
- Customer-provided app data is stored using Atlassian-hosted services, so we utilize Atlassian’s backup and data recovery capabilities for this data.
- What are B1NARY's support channels and response times?
- The primary channel of support is via our service help desk. On business days, we guarantee a response within 24 hours from the time of your support request. However, as we are strongly focused on satisfying the needs of our customers quickly, we usually get back to you much sooner. For more information, please visit our service level agreement.
Contact
If you have any questions about us or one of our apps, please don't hesitate to send us a message. We will get in touch with you as soon as we can.
- Address
- Technologiepark 8
33100 Paderborn, Germany - Telephone
- +49 (0)5251 2027-951
- hello@b1nary.io