Trust Center

B1NARY is an Atlassian Marketplace Partner, trusted by enterprise customers worldwide. We are committed to maximum trust from our customers, and delivering reliable products that meet the highest security and data privacy standards.

100% Atlassian Compliance

All of our apps are enterprise-ready and comply with the strict requirements of Atlassian’s Cloud Fortified program, showing our commitment to security, reliability, and support.

Utmost Security

We participate in Atlassian's Cloud Security and bug bounty programs, thus leveraging the capabilities of over hundred security researches continuously scanning our apps for vulnerabilities.

Optimal Data Privacy

Built with Atlassian Forge, our apps solely run in the Atlassian Cloud, ensuring optimal data privacy by not using external servers, and leaving all of our customers in total control of their data at all times.

Security & Compliance

All of our apps achieve enterprise-grade Atlassian compliance and are built with the highest standards for application security and privacy.

  • Atlassian Forge

    Enterprise-grade security and app hosting entirely in the Atlassian Cloud

    Learn more

  • Bug Bounty Security

    100+ security researches are continuously scanning our apps for vulnerabilities

    Learn more

  • Cloud Fortified

    Enterprise-ready cloud apps with additional security, reliability, and support

    Learn more

  • GDPR

    Compliance with EU regulation 2016/679 and all other applicable data protection laws

    Learn more

Subprocessors

These subprocessors are authorized by us to process customer data.

  • Atlassian

    Purpose: Hosting and data storage for apps (Forge platform), Atlassian Marketplace

    Location: Atlassian data residency, USA

  • Amazon Web Services

    Purpose: Hosting and processing of licenses and non-PII data

    Location: Ireland (eu-west-1 AWS)

  • Customer.io

    Purpose: Customer messaging

    Location: EU

  • Mixpanel

    Purpose: Product analytics

    Location: EU

  • MongoDB

    Purpose: Storage (licenses & non-PII data)

    Location: Ireland (eu-west-1 AWS)

  • Retool

    Purpose: Processing of licenses

    Location: USA

FAQ

Can’t find the answer you’re looking for?
Reach out to our customer support team.

Are B1NARY apps suitable for enterprises?
Absolutely, all of our apps are Atlassian Cloud Fortified, i.e., they are enterprise-ready and meet the highest standards in terms of security, reliability, and customer support.
How do we ensure security of our apps?
Our security is verified by Atlassian's Cloud Security program, i.e., all of our apps are monitored for security vulnerabilities by Atlassian's Ecoscanner platform and participate in the Vulnerability Disclosure Program. In addion, we participate in Atlassian’s Bug Bounty Program to ensure the security of our apps with over 100 security researchers regularly scanning our apps for vulnerabilities.
How does B1NARY manage security vulnerabilities?
Our apps are secure by design but we commit to the accelerated resolution timeframes of Atlassian’s security bug fix policy and to our service-level agreement.
What does 'secure by design' mean?
Our apps are built with Atlassian’s latest development technology Forge. They run inside a second security layer that enforces tenancy isolation and data egress restriction by design, which translates into more meaningful security and privacy guarantees for our customers.
Is B1NARY GDPR compliant?
Yes, our apps and services are compliant with EU regulation 2016/679 and all other applicable data protection laws.
Where is customer data stored and who has access?
Except for data obtained from your license (technical and billing contacts of your Atlassian Cloud), we don’t access or store any customer data externally and none of our employees, regardless of their role, have access to customer data. At all times, you are in full control of your data. It never leaves your Atlassian site and is therefore subject to all security measures and data residency management provided by the Atlassian Cloud system.
Does B1NARY provide data backups and recovery mechanisms?
With all customer data being stored on the Atlassian Cloud infrastructure, we utilize Atlassian’s own backup and data recovery features.
What are B1NARY's support channels and response times?
The primary channel of support is via our service help desk. On business days, we guarantee a response within 24 hours from the time of your support request. However, as we are strongly focused on satisfying the needs of our customers quickly, we usually get back to you much sooner. For more information, please visit our service level agreement.

Contact

If you have any questions about us or one of our apps, please don't hesitate to send us a message. We will get in touch with you as soon as we can.

Address
Technologiepark 8
33100 Paderborn, Germany